Terms & Conditions

Terms & Conditions for Smiling Sole Reflexology
Last Updated: 08/03/2024

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.

    As an AoR member
    • I am bound by the AoR Code of Practice and Ethics.
    • I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.
    • I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.
    • I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date
    • I am compliant with GDPR data protection, please see my separate Privacy policy. Your information will remain confidential at all times.
    • As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.
    1. Appointments

      I have health requests of my clients as follows:

    • If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
    • In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.
    2. Fees
    • My fees are as follows, they are payable in full at the time of treatment. £50 per sessio
    • I reserve the right to choose to use discretion regarding the application of any discounts.
    3. Cancellation Policy
    • I have a 24-hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore, if you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours’ notice. This will allow me the option to re-book the time slot with someone on my waiting list.
    4. Deposits
    • I request a deposit of £20 of my usual appointment fee from all clients. Appointments made under this deposit scheme are able to be rescheduled with more than 24-hours’ notice. With less than 24 hours’ notice, the deposit will be withheld as stated in my cancellation policy above.
    • [NB deposits are only deemed non-returnable if there have been expenses incurred and to cover actual losses.]
    5. Treatment packages
    • I occasionally offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in advance.
    • These treatments can be booked during my normal working hours with no restrictions.
    • These treatments have to be used within one year.
    6. Vouchers
    • I supply the option to buy vouchers for treatments. These may be given as gifts.
    • These treatments can be booked during my normal working hours with no restrictions.
    • These treatments are paid in advance and are fully flexible with 24 hours’ notice.
    • These vouchers are non-refundable.
    • These vouchers are required to be used within 6 months.
    • Where an appointment is booked and missed, my cancellation policy above will apply and a proportion of the treatment will be deducted from those remaining.
    7. Use of background music
    • I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.
    8. The use of Face Covering
    • I chose to use discretion regarding the wearing of face coverings.
    9. Special Treatment License
    • As a member of the AoR, working under their high standards, I am exempt from requiring a Special treatments licence, working within the Greater London Boroughs.