Terms & Conditions

As an AoR member

• I am bound by the AoR Code of Practice and Ethics.
• I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.
• I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.
• I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.
• I am compliant with GDPR data protection, please see my separate Privacy policy. Your information will remain confidential at all times.
• As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.

1. Appointments

I have health requests of my clients as follows:

• If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
• In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

2. Fees

• My fees are as follows, they are payable in full at the time of treatment. £50 per session.
• I reserve the right to choose to use discretion regarding the application of any discounts.

3. Cancellation Policy

• I have a 24-hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore, if you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours’ notice. This will allow me the option to re-book the time slot with someone on my waiting list.

4. Deposits

• I request a deposit of £20 of my usual appointment fee from all clients. Appointments made under this deposit scheme are able to be rescheduled with more than 24-hours’ notice. With less than 24 hours’ notice, the deposit will be withheld as stated in my cancellation policy above.
• [NB deposits are only deemed non-returnable if there have been expenses incurred and to cover actual losses.]

5. Treatment packages

• I occasionally offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in advance.
• These treatments can be booked during my normal working hours with no restrictions.
• These treatments have to be used within one year.

6. Vouchers

• I supply the option to buy vouchers for treatments. These may be given as gifts.
• These treatments can be booked during my normal working hours with no restrictions.
• These treatments are paid in advance and are fully flexible with 24 hours’ notice.
• These vouchers are non-refundable.
• These vouchers are required to be used within 6 months.
• Where an appointment is booked and missed, my cancellation policy above will apply and a proportion of the treatment will be deducted from those remaining.

7. Use of background music

• I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.

8. The use of Face Covering

• I chose to use discretion regarding the wearing of face coverings.

9. Special Treatment License

• As a member of the AoR, working under their high standards, I am exempt from requiring a Special treatments licence, working within the Greater London Boroughs.